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UK Rising Star award 2005
Platinum Reseller Partner 2006
UK Best Industry Solutions award 2006 |
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Romulus
Business Intelligence allow their customers to focus on the concerns
which drive their business by giving support for any technical problems.
Our support help-desk ensures queries are resolved quickly and efficiently,
minimising any interruption to your operation.
From Help Desk to On-site consultancy you will be confident that
Romulus can deliver. Our mission is to develop trusting long term
relationships with our clients.
Once your solution has been implemented our guidance and assistance
does not stop there. We believe in adding value for our customers
and ensuring that the solution continues to work for you as smoothly
as the sales promise.
Our support help-desk ensures queries are resolved quickly and
efficiently, minimising any interruption to your operation. As
with most reputable
vendors such as Cognos, Microsoft and Oracle, products are continually
being improved. Our support service is proactive and allows you
to access this new technology when and where you need it. We ship
upgrades promptly under support contracts, ensuring you stay at
the leading edge of technology.
Further details are available in our training literature.
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| Remote
Support>> |
Romulus provides
state of the art online support using LOGMEIN.
Features include:
Email Invitation
Application Sharing
Chat
Desktop Sharing
File Transfer
Video
Recording and Playback
Remote Printing
Activity Logs
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| Telephone
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Romulus
provides a telephone hotline support as part of the standard
annual contract. If we are tasked with developing your BI
solution, you also receive our premium support. When we deploy
a solution our relationship with you is merely beginning.
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