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UK Rising Star award 2005
Platinum Reseller Partner 2006
UK Best Industry Solutions award 2006

Romulus Business Intelligence allow their customers to focus on the concerns which drive their business by giving support for any technical problems. Our support help-desk ensures queries are resolved quickly and efficiently, minimising any interruption to your operation.

From Help Desk to On-site consultancy you will be confident that Romulus can deliver. Our mission is to develop trusting long term relationships with our clients.


Once your solution has been implemented our guidance and assistance does not stop there. We believe in adding value for our customers and ensuring that the solution continues to work for you as smoothly as the sales promise.

Our support help-desk ensures queries are resolved quickly and efficiently, minimising any interruption to your operation. As with most reputable vendors such as Cognos, Microsoft and Oracle, products are continually being improved. Our support service is proactive and allows you to access this new technology when and where you need it. We ship upgrades promptly under support contracts, ensuring you stay at the leading edge of technology.

Further details are available in our training literature.

Remote Support>>
Romulus provides state of the art online support using LOGMEIN.

Features include:
Email Invitation
Application Sharing
Chat
Desktop Sharing
File Transfer
Video
Recording and Playback
Remote Printing
Activity Logs


 


Telephone Support>>
Romulus provides a telephone hotline support as part of the standard annual contract. If we are tasked with developing your BI solution, you also receive our premium support. When we deploy a solution our relationship with you is merely beginning.

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